We understand that you may have questions about our products and services. That’s why we’ve compiled a comprehensive FAQ page to help you find answers quickly and easily. You’ll find information on everything here, from product specifications to installation guidance, maintenance tips, and much more.

Our goal is to ensure that your experience with us and our products is as smooth and enjoyable as possible. We encourage you to browse these common inquiries to gain more insight into our offerings and help you make informed decisions. If you can’t find what you’re looking for, don’t hesitate to contact us – we’re always here to help!

Delivery to Mainland UK addresses are completely free of charge, we utilise our own delivery drivers and trusted carriers to handle the delivery process.

We can also arrange deliveries for beams of certain sizes to Islands and Highlands of Scotland, Northern, Isle of Wight and Isle of Man

We work on an average of 2-3 weeks for our deliveries to England and Wales, and 4 weeks to deliveries to Scotland. (A lot of the time it can be quicker if we have a run scheduled in your area, so give us a call if you need something quicker!). We aim for our Oak Beams and Mantels Shelves to be delivered within 3-5 working days.

Yes! We can dispatch samples of the different colours we offer to you in the post free of charge.

The samples are designed to fit through your letterbox and usually take between 2-3 days to arrive (If the samples take any longer then 2-3 days to arrive, give us a call and we can dispatch another pack)

order free sample pack

We maintain our high quality standards by using only the best when it comes to materials. We use only the finest hand picked FSC certified European Kiln Dried Oak for our oak fire surrounds and mantel shelves and European air dried oak for our Rustic Oak Fire Surrounds and Rustic Oak Mantel Shelves.

We are very proud of our reputation for delivering quality products therefore it remains of high importance that the materials we use are just that, high in quality.

Our site is protected with an SSL certificate which is a heightened level of security that ensures transactions through our website remain secure and safe while you are purchasing from us online.

You can also you can pay after delivery if you feel more comfortable or call us on 0800 0199 008 to place your order

You can pay for your items via Credit/Debit Card before delivery or pay after delivery via Cheque, Cash, Card or Bank Transfer.

You can also you can pay after delivery if you feel more comfortable or call us on 0800 0199 008 to place your order

Absolutely! We provide both delivery and installation services for media walls. Our goal is to ensure your media wall is fully set up and operational within four weeks from the date of your order.

A: Fireplace surrounds typically feature a rebate, defined as the gap between the outer and inner sides of the surround’s legs. This measurement reflects the distance between the wall and the face of the back panel. Generally, the rebate on fire surrounds ranges from 25mm to 75mm, although it can sometimes be bigger to suit installation on a flat wall.

Yes, we offer a made-to-measure service for all of our products allowing you to customise the dimensions to perfectly fit your space.

Yes, we have a showroom located in at Unit 29, West Bromwich, Phoenix Industrial Estate, B70 0AY. To ensure the best service and experience, we recommend booking an appointment before your visit. Please give us a call, and our team will be happy to arrange a convenient time for you to view our products in person.